Complaints, Compliments & Incidents
Many events that occur in a rest home or retirement village need to be recorded. These include any complaints, compliments, falls and infections. VCare allows all these events (and many others) to be logged and provides a framework allowing specific information relating to each type of incident to be recorded.
When the event is recorded, a check list of tasks is created, prompting staff to follow the recommended course of action.
Each event can also be linked to one or more people, admissions or unit contracts In addition, a list of all unresolved events is available allowing staff to quickly access those events that still require additional work.
All information recorded is available for reports and can be extracted to Microsoft Excel for additional analysis.
See at a glance all events, including any that require immediate action with colour coding.
Easily and quickly evaluate events. Make any necessary adjusts and record all actions taken.
See a residents complete incident history, and easily edit, print, export the data to send to GP’s or other systems.